Frequently asked questions
Clear answers about where we are, how Founder support works, and what to expect from orders.
What stage is Ecoloop in right now?
We are in Phase 1: building infrastructure and launching our pilot. Full collection and landscaping services are not available yet. We share updates as we progress.
When will services begin in my area?
Services will begin as we complete Phase 1 work and expand capacity. Free waitlist members and Founder supporters will be notified when services launch in their area. We do not publish hard dates we cannot keep.
What are the Founder and Founder+ tiers?
They are optional monthly support tiers available only during Phase 1. Funds help build infrastructure for Phase 2. Founder ($15/month) includes free services for 4 months once services launch in your area, and a 3% lifetime discount on Ecoloop products and services after 6 consecutive months of support. Founder+ ($30/month) includes free services for 9 months and a 7% lifetime discount on Ecoloop products and services after 6 consecutive months of support. You can cancel anytime.
Will Founder tiers still be available later?
No. Founder and Founder+ tiers will no longer be offered starting 6 months before Phase 2 begins.
Does joining the waitlist or a Founder tier guarantee immediate service?
No. Free services begin once services launch in your area. Joining early helps us plan and funds infrastructure, but does not guarantee immediate service.
How much is shipping?
Flat rate shipping is $7.00 within the United States.
How long does shipping take?
Orders are typically processed within 2-4 business days. Delivery usually takes 3-7 business days after shipping.
What is your return policy?
Handmade personal care products cannot be returned once opened for hygiene reasons. If an item arrives damaged or defective, contact us within 7 days of delivery at contact@ecoloopllc.com for a replacement or refund.
How do I manage or cancel a Founder subscription?
Subscriptions are handled through Stripe. Use the receipt or customer portal link from Stripe, or email contact@ecoloopllc.com and we will help you.
How can I contact Ecoloop?
Email us at contact@ecoloopllc.com. We are based in Salem, Oregon.